Policies
Welcome to our Policy section.
Providing a detailed Customer Care policy is crucial to building trust and ensuring our customers feel confident in their purchases. We believe in putting our customers first, and that's why we strive to provide the best support and assistance. We are committed to addressing any issues and making your experience with us as seamless as possible.
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers.
Please don’t hesitate to contact us if you have any questions!
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Return & Exchange Policy
At Tint & Film Warehouse, we want you to shop with confidence. Our return policy is designed to offer you peace of mind, allowing you to make a return or exchange in case you've had a change of heart or encountered any issues with the product. We believe in fair and straightforward policies that prioritize your satisfaction.
How It Works
If you are not satisfied with our product, call us at +27608611222 or send us an email to info@tintfilm.co.za within 30 days of receipt of your order.
A refund for the price of the merchandise will be made if merchandise is returned to us. No refunds will be made if merchandise has been cut or if the backing has been peeled from the film or if the merchandise is in less-than-perfect condition. Shipping charges are not refundable. When you return a item, please be sure it is in new condition, securely packaged, and include the original packing slip or copy of invoice.
Should you require any further assistance regarding returns or exchanges, don't hesitate to contact us. Your satisfaction is our top priority.
Privacy & Safety Policy
Tint & Film Warehouse, Privacy & Safety policy is designed to inform you about how we handle, store, and safeguard your personal information.
Your Data is Secure
Tint and Film Warehouse takes your privacy seriously. Our privacy policy covers our treatment of personally identifiable information given or collected when you are on the site, i.e., email address, name. Because we wish to keep the privilege of contacting you, our privacy policy guarantees that we will not sell or give your email address to anyone; your contact information is kept confidential.
Our commitment to you:
We want to make your online experience satisfying and safe. Our data collection policy goal is to provide you with a robust online experience. We collect information online primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, or email address. On other occasions such as when we provide services for purchases online, we may request your credit card number to conclude the transaction, or your mailing address to ensure proper delivery. We request this information to be of greatest value to you.
Shipping Policy
Tint & Film Warehouse's Shipping Policy section. Here, you'll find all the essential information about our shipping methods, packaging, and associated costs. We prioritize transparency and aim to provide a seamless shipping experience for our valued customers.
How will my order be delivered?
All orders are sent via a door-to-door courier service. Please make sure that there is someone to receive your order at your nominated address between Mondays to Friday, 9:00am-5:00pm.
We cannot deliver to a PO Box and will need a physical address for all shipping within South Africa.
When will my order arrive?
Orders are shipped from our warehouse in Johannesburg. Orders are dispatched within 2 working days from date of payment received, unless otherwise notified. If you are based in South Africa, orders will take 2-7 working days to arrive from date of payment.
How much does shipping cost?
Orders over R2000.00 are shipped for free!
Orders under R2000.00 are shipped at a calculated rate depending on shipping address.
What happens if there is nobody to receive my order when the Courier delivers to me?
The Courier will make an attempt to call you and arrange a date and time that is suitable for you to receive your delivery. After a second delivery attempt the Courier will return your order to our warehouse.
We cannot be held responsible for a lost parcel if you entered the incorrect shipping information. If however, you’ve already completed your purchase and you’ve realised that the shipping information is incorrect, simply contact us with your relevant purchase reference number and correct shipping information.
We also cannot be held responsible if your parcel goes missing once we hand it over to the courier serves. Should you suspect that your parcel has gone missing before we do, please contact us as soon as possible.
If you have any specific questions about shipping, feel free to reach out to our dedicated customer support team.